MANHATTAN—A 2008 redesign of case management services at the Department for the Aging (DFTA), launched to accommodate a growing and increasingly diverse older population, left many case management agencies with insufficient funding and large numbers of seniors without services. According to a survey released today by Public Advocate Betsy Gotbaum, many of these problems remained fifteen months later, as clients faced longer average wait times to receive services, and the average caseload for case managers was greater than it was before the reorganization.
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